Responsible
Gaming at net22
net22 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming framework gives you full control over your gambling habits — so entertainment stays exactly that.
Gaming Should Always Be a Choice, Not a Compulsion
At net22, we believe that online gaming is a form of entertainment — and like all forms of entertainment, it should remain a positive experience. Problem gambling is a real and serious condition that can affect anyone, regardless of age, background, or income level. That is why net22 has built a comprehensive responsible gaming programme that empowers players to set their own boundaries, take breaks when needed, and seek help without hesitation.
Our responsible gaming tools are not an afterthought. They are built directly into the platform, accessible from your account settings at any time, and enforced automatically by our system the moment you activate them. Whether you want to cap your weekly spending, take a short cooling-off break, or permanently close your account, net22 makes it straightforward and immediate.
We also employ a dedicated player protection team that monitors gameplay patterns for signs of at-risk behaviour. If our systems detect unusual activity — such as a sudden sharp increase in bet sizes, unusually long consecutive session times, or repeated failed withdrawal reversals — our team will proactively reach out to offer support. You are never alone at net22.
net22 strictly enforces the minimum age requirement of 21 years for all registered players in Bangladesh. Age verification is completed during the KYC process, and any account found to belong to a person under 21 will be closed immediately with all associated balances forfeited in accordance with our Terms & Conditions.
Gambling involves financial risk and is not a reliable way to make money. Never gamble with money you cannot afford to lose. Do not chase losses. Set a budget before you play and stick to it. If gambling is causing stress, financial difficulty, or conflict with family, please use our self-exclusion tools or contact our support team immediately.
For immediate help: Contact our 24/7 live chat team or email [email protected] — we respond within 5 minutes on live chat and within 6 hours by email. Your wellbeing is our priority.
Six Pillars of Player Protection
Every feature of net22's responsible gaming programme is designed around one goal: keeping you in control of your own experience.
Every new net22 account must pass a mandatory KYC age check. Players must be 21 years or older to register, deposit, or play. Our automated system cross-references submitted National ID documents and will flag any inconsistency for manual review. No exceptions are made under any circumstance.
Set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is active, you cannot exceed it — even if you attempt to adjust it, any increase takes 72 hours to come into effect as a mandatory cooling-off period. Decreases take effect instantly.
Choose how long your gaming sessions should last before you receive an automatic reminder or forced logout. Options range from 30-minute reminders to hard session caps of up to 4 hours. This feature encourages regular breaks and prevents marathon sessions that can impair decision-making.
If you feel that you need a more substantial break, net22's self-exclusion tool allows you to block access to your account for a defined period — from 1 week up to 5 years — or permanently. During a self-exclusion period, your account is frozen, all marketing communications are suspended, and re-entry is strictly controlled.
Need a short break without committing to a full self-exclusion? net22's time-out feature lets you pause your account for 24 hours, 48 hours, or 7 days with a single click. During a time-out, you cannot log in, deposit, or place bets. The cooldown is enforced at the server level — there is no bypass.
net22 provides a full, transparent account history including all bets placed, deposits made, withdrawals requested, and net profit/loss over any selected time period. The reality check feature displays your session time and net result every 30 minutes as a factual summary — no frills, just the numbers.
Setting Your Limits — Step by Step
All responsible gaming tools are available directly within your net22 account. No need to contact support — activate them yourself in under two minutes.
Log in to your account → navigate to Account Settings → select "Responsible Gaming" → choose Deposit Limits → enter your preferred daily, weekly, or monthly cap in BDT → confirm. The limit activates immediately. Any attempt to deposit beyond your cap will be blocked at the cashier.
In Account Settings → Responsible Gaming → Time-Out, select your preferred pause duration (24h / 48h / 7 days). Confirm your choice and your account will be locked immediately. You will receive a confirmation email. You cannot reverse a time-out once it has been activated — it must run its full course.
Under Responsible Gaming settings, select "Session Time Limit" and choose your preferred maximum session duration. When your session reaches the limit, you will receive a pop-up reminder. If you do not actively extend the session, you will be logged out automatically after a 2-minute grace period.
For longer breaks, go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period between 1 week and 5 years, or select "Permanent Closure". Confirm via email verification. Your account will be locked within 24 hours. To end a non-permanent exclusion, you must contact our support team and observe a mandatory 7-day waiting period.
Is Gambling Becoming a Problem?
Problem gambling often develops gradually, and many people do not recognise it until it has significantly affected their finances, relationships, or mental health. The questions on the right are based on internationally recognised problem gambling screening criteria. They are intended as a personal reflection tool — not a medical diagnostic instrument.
If you find yourself answering "yes" to three or more of these questions, we strongly encourage you to use net22's self-exclusion tool immediately and seek professional support. There is no shame in acknowledging a problem and taking action — it is the most responsible thing you can do.
net22's support team is trained to handle sensitive responsible gaming conversations with care and confidentiality. You can reach us via live chat 24 hours a day, 7 days a week, in English.
Professional Support Resources
If you or someone you know is struggling with problem gambling, consider reaching out to a mental health professional or counselling service in Bangladesh. net22 does not profit from problem gambling — your long-term wellbeing matters more to us than short-term revenue.
Remember: Gambling should be fun. The moment it stops being fun, it is time to step back.
Read each question honestly. If you find yourself answering "yes" to several of these, please consider using our self-exclusion tools or contacting support.
Protecting Young People From Gambling Harm
net22 operates a strict 21+ policy and takes every reasonable step to ensure that persons under the minimum age cannot access our platform. However, we also recognise that parents and guardians play a critical role in ensuring that children and young people in Bangladesh are protected from exposure to online gambling.
Advice for Parents and Guardians
- Keep devices password-protected and do not share login credentials with minors.
- Log out of your net22 account when using a shared device at home.
- Use parental control software on family devices and home networks to restrict access to gambling websites.
- Talk openly with young people about the risks of gambling — early education is the most effective prevention.
- Report underage access: If you believe a minor has accessed net22, contact us immediately at [email protected]. We will investigate and act without delay.
net22 will never knowingly accept a registration from a person under 21 years of age. Any account found to belong to a minor will be closed immediately and all funds will be withheld in accordance with our Terms & Conditions and applicable law.
The minimum age to register and play at net22 is 21 years. This applies to all players in Bangladesh without exception. Identity and age verification is mandatory for all accounts, and access to real-money games is blocked until KYC is fully approved.
Consider using dedicated parental control software to block gambling sites across your household network. Tools such as Net Nanny, Qustodio, and built-in router-level content filters can restrict access to gambling platforms for all devices connected to your home internet connection — including smartphones and tablets used by young people.
Every net22 player must complete identity verification before withdrawing funds or accessing full platform features. This process includes submission of a valid government-issued photo ID (National ID card or passport) and a recent selfie. Our verification team reviews every submission manually to confirm age and identity.
Fairness, Security & Transparency
Responsible gaming goes hand in hand with platform integrity. net22 maintains a transparent, secure environment where every player can trust the outcomes of every game.
All games on the net22 platform use certified Random Number Generator (RNG) technology. This means every spin, card deal, and dice roll is statistically independent and cannot be influenced by the platform or any third party. You can trust that every game outcome is genuinely random and fair.
All data transmitted between your device and the net22 platform is protected by 256-bit SSL/TLS encryption — the same standard used by major banks and financial institutions. Your personal data, payment information, and gameplay records are stored securely and accessed only by authorised net22 personnel.
net22 publishes clear, accessible terms for all bonuses, promotions, and game rules. Return-to-player (RTP) percentages are disclosed for all slot and casino games. We do not use misleading marketing or predatory bonus structures. What you see is what you get — every time.
Your wellbeing comes first. Use our responsible gaming tools to stay in control, then enjoy 500+ games, live cricket betting, and instant BDT deposits — all on a platform you can trust.